Widerrufsrecht

 

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that this policy only applies to products purchased directly from our official website. Items bought from unauthorized third parties are not eligible for returns.

 

You can request a return and get a refund for damaged, defective, or incorrect items. If you receive an item that falls into one of these categories, please contact us immediately to request a return. To help us quickly process your request, please provide evidence of the status of the returning items, such as photos or videos of the flawed item.

 

To initiate a return, please contact us at hello@moody-mouse.com with your order information and proof of the returning items' status. Once we've evaluated your request, we'll provide further instructions on how to proceed with your return. Please note that we won't accept items sent back to us without a prior return request.

 

Please note that certain items are not eligible for return, including perishable goods (like flowers or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and gift cards. If you have any concerns or questions about your specific item, please contact us for assistance.

 

Once your return is approved, we will process your refund to your original payment method. The timing of the refund may vary depending on your card issuer's policies.

 

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at hello@moody-mouse.com. Our team is always here to help and ensure that you have a positive shopping experience with us.